Ticket Policies

Policies

What if I lose my ticket or forget to bring my ticket(s) with me to the tournament?

Tickets will be replaced for the ORIGINAL TICKET PURCHASER ONLY at a cost of $20.00 per ticket. If replacement tickets are ordered over the phone, they will not be mailed, but will be held at Will Call for pick up at the site. Proper Photo ID will be required to pick up the tickets from Will Call.

What if my ticket(s) are stolen?

If your ticket(s) are stolen, guests will be required to pay a refundable deposit in the amount equal to the total face value of all tickets stolen. When this deposit is paid, your tickets will be reprinted for you and left for pick-up at Will Call and will not be mailed. To receive a full refund of this deposit, you must file an incident report with the police and provide a copy of that documentation to the tournament. Upon receipt of this documentation, we will provide a full refund of the deposit amount. Failure to provide this documentation within 30 (thirty) days after the completion of the tournament will result in a forfeiture of the total deposit amount. The Miami Open will deal only with the ORIGINAL TICKET PURCHASER on all ticket issues.

What is your rain policy?

The following policy applies to individual session tickets purchased directly (and not via ticket auction, exchange, resale or other secondary ticket outlet) through IMG Tickets, MiamiOpen.com or in person at the Crandon Park Tennis Center Box Office. Please note that this policy does not apply to weeklong subscription packages in the 100 level (Box), 200 level (Suite) or 300 level (Series) or any tickets issued on a Complimentary or Trade basis. If the tournament or a session(s) is postponed or cancelled due to weather or other causes beyond our control, Tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held. Miami Open Tennis cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the Miami Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Miami Open schedule of play. Rain delays could last 10 minutes or a couple hours. Once it stops raining, it could take 30-45 minutes for the courts to be dried depending on the amount of rain received. Pay attention to local weather forecasts and radar to track any inclement weather that may develop. Announcements and rain-delay updates will be made in the Stadium Court and on our video boards located throughout the site, as well as on our website.

What is your ticket resell policy?

The resale or attempted resale of any ticket(s) in or on the grounds of the Crandon Park Tennis Center or parking lots at any price is prohibited and will result in the removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation. The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void. Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the Miami Open.

What is the re-entry policy?

The Miami Open has a NO re-entry policy. Guests who exit the tournament site are not permitted to re-enter with a previously scanned ticket.

Do you have a question that was not answered? Please call the Miami Open Box Office; 305.442.3367 or send us an email:tickets@imgworld.com and we would be happy to help!

Terms & Conditions

ALL SALES ARE FINAL.  NO CANCELLATION WILL BE PERMITTED AND NO REFUNDS WILL BE OFFERED.  If the Tournament or one or more sessions of the Tournament are postponed or cancelled due to weather or any other causes, reasonable efforts will be made to accommodate the individual session ticket holder on a subsequent session, if held.  The Miami Open cannot guarantee ticket availability, exchange of equal value or comparable seat location. The foregoing is limited to individual session tickets purchased directly through IMG Tickets, MiamiOpen.com, Ticketmaster.com or in person at the Crandon Park Tennis Center Box Office, and does to apply to (i) tickets purchased or obtained via ticket auction, exchange, resale or other secondary ticket outlet, (ii) complimentary, series, suite or box tickets or (iii) any tickets issued in connection with any sponsorship.  Be advised that session dates, time and location is subject to change without prior notice, and no refund or exchange is due as a result of one or more changes in the Miami Open schedule of play.


THIS TICKET IS A PERSONAL LICENSE AND MAY BE REVOKED AT ANY TIME FOR ANY REASON.  Management reserves the right, without the refund of the ticket purchase price, to refuse admission to, or eject any person whose conduct is deemed by management to be disorderly, unsafe or a threat to others in any way.  The holder of this ticket voluntarily assumes all risks and danger of personal injury and all other hazards arising from or related in any way to the Tournament for which this ticket is issued, whether occurring prior to, during or after the tournament.  The holder of this ticket agrees that the owner, manager, and/or promoter of the tournament, the owner and manager of Crandon Park Tennis Center, and each of their respective members, agents and affiliates, the players, participants, officials, sponsors, vendors, suppliers, volunteers, and/or performers for the Tournament (collectively, the “Tournament Parties”) are not responsible or liable for any injury, loss, or damage occurring out of or incidental to the Tournament held at Crandon Park Tennis Center for which this ticket is issued or with respect to the presence at Crandon Park Tennis Center or any adjacent properties used for the Tournament by the holder of this ticket.

By presenting a ticket for admission to the Miami Open, you hereby consent to (i) the reasonable search of your person and belongings for prohibited items; (ii) the use of your image or likeness incidental to any live or recorded video program, photograph or other transmission or reproduction of the Tournament for any and all purposes; and (iii) the prohibition against transmitting or aiding another in the transmission of any description, account, photograph or reproduction of any aspect of the tournament.

TICKET RESELL POLICY. The resale or attempted resale of this ticket  on or around the grounds at any price is prohibited and will result in the removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation.  The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void.  Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the Miami Open. Breach of any of the foregoing conditions will automatically terminate the license granted by this ticket, and shall constitute grounds for denial of admission, removal from the grounds, and confiscation of all tickets in the possession of the violator without refund or compensation.

GAMBLING, RECORDING AND DATA DISTRIBUTION PROHIBITED. No ticket holder may continually collect, disseminate, transmit, publish or release from the grounds of the Tournament any match scores or related statistical data during match play (from the commencement of a match through its conclusion) for any commercial, betting or gambling purpose. No ticket holder may film, photograph, broadcast, stream, publish, transmit and/or otherwise offer to the public (or assist any third party in offering to the public), on a live or on a delayed basis, in whole or in part, and whether on a free basis or subject to payment, any sound recording, photograph, video footage, motion picture, film and/or other audio-visual content captured by any means whatsoever inside the Tournament site.  The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of the Tournament match courts is prohibited. The exception to this provision is properly credentialed media, Tournament vendors and Tournament staff when used in the performance of their duties.

TICKETS CANNOT BE DUPLICATED. The first ticket with this barcode presented to be scanned will be considered valid and all others will be rejected and entry denied its holder. Keep this ticket in a safe place and protected as you would money or regular tickets. The Tournament Parties are not responsible for any inconvenience, damage or loss caused by unauthorized duplication.

 
 
 

Policies

What if I lose my ticket or forget to bring my ticket(s) with me to the tournament?

Tickets will be replaced for the ORIGINAL TICKET PURCHASER ONLY at a cost of $20.00 per ticket. If replacement tickets are ordered over the phone, they will not be mailed, but will be held at Will Call for pick up at the site. Proper Photo ID will be required to pick up the tickets from Will Call.

What if my ticket(s) are stolen?

If your ticket(s) are stolen, guests will be required to pay a refundable deposit in the amount equal to the total face value of all tickets stolen. When this deposit is paid, your tickets will be reprinted for you and left for pick-up at Will Call and will not be mailed. To receive a full refund of this deposit, you must file an incident report with the police and provide a copy of that documentation to the tournament. Upon receipt of this documentation, we will provide a full refund of the deposit amount. Failure to provide this documentation within 30 (thirty) days after the completion of the tournament will result in a forfeiture of the total deposit amount. The Miami Open will deal only with the ORIGINAL TICKET PURCHASER on all ticket issues.

What is your rain policy?

The following policy applies to individual session tickets purchased directly (and not via ticket auction, exchange, resale or other secondary ticket outlet) through IMG Tickets, MiamiOpen.com or in person at the Crandon Park Tennis Center Box Office. Please note that this policy does not apply to weeklong subscription packages in the 100 level (Box), 200 level (Suite) or 300 level (Series) or any tickets issued on a Complimentary or Trade basis. If the tournament or a session(s) is postponed or cancelled due to weather or other causes beyond our control, Tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held. Miami Open Tennis cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the Miami Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Miami Open schedule of play. Rain delays could last 10 minutes or a couple hours. Once it stops raining, it could take 30-45 minutes for the courts to be dried depending on the amount of rain received. Pay attention to local weather forecasts and radar to track any inclement weather that may develop. Announcements and rain-delay updates will be made in the Stadium Court and on our video boards located throughout the site, as well as on our website.

What is your ticket resell policy?

The resale or attempted resale of any ticket(s) in or on the grounds of the Crandon Park Tennis Center or parking lots at any price is prohibited and will result in the removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation. The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void. Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the Miami Open.

What is the re-entry policy?

The Miami Open has a NO re-entry policy. Guests who exit the tournament site are not permitted to re-enter with a previously scanned ticket.

Do you have a question that was not answered? Please call the Miami Open Box Office; 305.442.3367 or send us an email:tickets@imgworld.com and we would be happy to help!